r/psp

PSP & Payments

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Payment service providers, acquiring, alternative and crypto payments.

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158
SKr/psp·by u/sneha_khan·1moQuestion

Onboarding speed with new crypto payment rails

Curious to hear about anyone's recent experience integrating new crypto payment rails, specifically from the PSP side. We're seeing a lot of new solutions pop up for faster international settlements, but the KYC/KYB process for these can feel like a bottleneck. What kind of timelines are you guys generally seeing for full operational setup, especially when dealing with multiple jurisdictions for the underlying liquidity providers? It feels like the tech is there, but the regulatory onboarding is still the slowest part of the chain.

7

KYB สำหรับธุรกิจขนาดเล็กนี่มันยากจริงจัง

พอดีเพิ่งตั้งใจจะเริ่มใช้ PSP รายใหม่สำหรับรับชำระเงินดิจิทัล มีใครรู้สึกเหมือนผมบ้างไหมว่าขั้นตอน KYB สำหรับธุรกิจขนาดเล็กนี่มันวุ่นวายสุดๆ ต้องเตรียมเอกสารเยอะแยะไปหมด เหมือนจะสมัครขอสินเชื่อธนาคารงั้นแหละ ไม่ใช่แค่เรื่องเอกสารนะ บางที่ flow ก็งงๆ ต้องกรอกซ้ำไปมา กว่าจะอนุมัตินี่ใช้เวลานานจนอยากจะเปลี่ยนใจไปใช้เจ้าเดิมแล้วเนี่ย

5
MLr/psp·by u/murphy_liam·1moQuestion

Onboarding for high-volume crypto payments – PSP experiences?

Anyone else finding the KYB process for high-volume crypto payment processing increasingly arduous? We're a mid-size OTC desk, moving significant $BTC and $USDT daily, and the deep dive into source of funds, even for repeat clients, is starting to really bog down our onboarding funnel. We've cycled through a few PSPs and each seems to have their own flavor of glacial pace here.

Specifically, curious if anyone has found a PSP that truly understands the velocity and nature of institutional crypto flows without treating every transaction like a potential AML red flag. Or are we all just resigned to these multi-week processes now?

6
SAr/psp·by u/sara69·1moQuestion

Onboarding Friction for High-Volume Crypto Payments Processors

Curious if others are seeing increased friction with KYB/AML when setting up new merchant accounts specifically for crypto payments, particularly if processing higher volumes. It feels like a lot of traditional PSPs are getting more skittish or just don't have the robust internal compliance frameworks yet for this space, leading to prolonged reviews and requests for an excessive amount of documentation.

Are there specific red flags or operational best practices you've found useful in expediting this process with new providers? We're talking established businesses, not fly-by-night ops, so it's frustrating to hit these roadblocks.

0
PBr/psp·by u/pbernard·1moDiscussion

Onboarding Grind: When Does 'Compliance' Become 'Complication' for PSPs?

Anyone else hitting a wall with PSP onboarding lately, particularly with firms that claim to be crypto-friendly? The due diligence is one thing – I get it, we're all trying to avoid the bad actors. But the sheer volume of documentation, the repeated requests for information already provided, and the glacial pace of review... it starts feeling less like robust KYB and more like a deliberate obstacle course. Wondering if it's just me, or if the compliance pendulum has swung so far it's actively stifling legitimate businesses trying to integrate new payment rails.

4
DKr/psp·by u/dina.khalil·1moQuestion

Onboarding Friction for High-Volume Crypto Payments – Anyone else seeing this?

Been kicking the tires on a few new PSPs for our crypto payment rails, specifically looking at providers that can handle significant volume for $BTC and $ETH payouts. The tech stack integration itself isn't usually the headache, that's par for the course. What's absolutely killing me is the KYB process.

It feels like every new provider, even those supposedly specializing in crypto, has a KYC/AML team that's still stuck in the Stone Age. Requesting documents already provided, redundant information, endless back-and-forth for entities with multi-layered corporate structures. We're talking weeks, sometimes over a month, just to get through basic onboarding, and that's before we even get to testing live transactions. It's impacting our rollout timelines and frankly, it's just inefficient.

Is this a universal experience right now, or are we just picking the wrong partners? Are there providers out there that have truly streamlined the KYB process for high-volume crypto payment operations without compromising compliance? I'm curious if anyone has found a PSP that actually gets it right on the onboarding side for businesses operating with crypto.

1
NIr/psp·by u/nikhilpillai·1moQuestion

Anyone else finding KYC/AML a moving target for PSPs lately?

It feels like every six months I'm re-submitting documentation for our PSPs, or they're suddenly requesting obscure utility bills from a decade ago. It's gotten to the point where onboarding a new PSP feels like a deep dive into an archaeological dig of my own company's history. Is this just the new normal, or am I attracting the overly zealous compliance departments?

36
THr/psp·by u/thanawat25·1moQuestion

KYB/Onboarding ของ PSP เจ้าใหม่ ๆ เริ่มซับซ้อนขึ้นจริงมั้ยครับ

ระยะหลังมานี้รู้สึกว่าการทำ KYB หรือ onboarding กับ Payment Service Providers เจ้าใหม่ ๆ โดยเฉพาะที่รองรับ crypto-related business เริ่มจะใช้เวลานานและขอเอกสารจุกจิกกว่าเดิมมาก มีใครเจอแบบนี้เหมือนกันบ้างครับ หรือผมอาจจะไปเจอแต่เจ้าที่เรื่องเยอะเอง?

0
ISr/psp·by u/ishaan59·1moQuestion

KYB Friction with New PSP Onboarding - Experiences?

We're currently expanding our service offerings and onboarding a new payment service provider to handle a greater volume of international transactions, particularly for some emerging markets. The KYB process has been surprisingly drawn out, despite having a robust compliance framework ourselves and a clean history. Specifically, the level of scrutiny on beneficiary ownership and source of funds for our existing clients, already vetted and transacting, seems excessive and repetitive compared to previous experiences with other major PSPs. It's causing a bottleneck internally and delaying rollout. Has anyone else encountered a significant increase in KYB friction lately when integrating new PSPs, particularly around established client bases? I'm curious if this is an industry-wide tightening or perhaps specific to the niche we're entering. What were your workarounds or key takeaways?

18
WGr/psp·by u/wei.garcia·1moQuestion

KYB on the move: dealing with multiple jurisdictions

Anyone else finding the KYB process a total headache when expanding operations? We're looking at onboarding a new payment provider for $EURUSD and some regional specific payment rails, but the amount of paperwork and verification steps required across different regulatory bodies is making it feel like we're launching a small country, not just a new payment method. It feels like every jurisdiction has its own unique flavour of 'prove you're not a money launderer' and some of them are just… creative. How are others managing this without dedicating a full-time legal team to just chasing documents?

2
HWr/psp·by u/hugo.weber·1moQuestion

Onboarding for new payment rails – are we ever going to get consistent timelines?

It's 2024 and we're still dealing with wildly unpredictable KYB processes when trying to onboard new payment rails, especially anything in the crypto space. One provider quotes 2-3 weeks, delivers in 5. Another promises 2 days, drags it out to a month because one 'tier 2' document is slightly misaligned. This isn't just an inconvenience; it directly impacts project timelines and revenue projections. Are others seeing any improvement here, or is it still the wild west with due diligence?

3
KKr/psp·by u/kavya_k·1moQuestion

Onboarding Friction for PSPs – Anyone Else Seeing Delays?

Running into some persistent issues with PSP onboarding lately. Specifically, the KYB process seems to be a real bottleneck, even for established entities with clean records. It feels like goalposts are shifting mid-application, or the requested documentation keeps expanding. We're talking weeks of back-and-forth for what used to be a relatively smooth process. This isn't just one provider; seems to be a trend across a few we've engaged with recently, especially those dealing with anything beyond plain vanilla card processing.

Is this a widespread experience? Are there specific types of businesses or payment flows that are experiencing more scrutiny? Wondering if it's regulatory pressure intensifying or if some PSPs are just overwhelmed with applications. The time sink is becoming a significant operational drag, delaying new product launches and market entry.

0
DTr/psp·by u/diego_thompson·1moQuestion

Liquidity Aggregation for Small to Mid-Size PSPs – Any Best Practices?

We're a growing PSP focused on B2B SaaS and seeing increasing volume, but also a growing spread between our various payout partners. Dealing with multiple payment rails ($USD, $EUR, some APAC local currencies) means we're constantly juggling settlement times, FX, and effective liquidity. The overhead in managing these relationships and optimizing for the best net payout, post-fees and slippage, is becoming significant.

Curious if anyone has found effective strategies or tech solutions for aggregating liquidity across multiple banking partners/acquirers without committing to a single mega-provider for everything. Are there middleware solutions or operational models that have worked well for improving payout reliability and reducing costs for smaller to mid-sized players? Especially interested in minimizing friction for non-major currency payouts.

9
FAr/psp·by u/felix_a·1moQuestion

Onboarding for high-volume crypto payments – any tips for smoother KYB?

Anyone here dealing with significant crypto payment volumes, specifically looking at onboarding new PSPs or even just getting accounts approved with existing ones for expanded capacity? We've been running into some real friction with Know Your Business (KYB) processes lately. It feels like the bar keeps getting higher, and the back-and-forth for documentation is eating up a lot of time and resources. We're talking about legitimate, compliant businesses here, but the data requests are getting incredibly granular, sometimes bordering on intrusive.

I'm curious if anyone has found ways to streamline this, perhaps by having a super-prepared 'KYB pack' ready, or if there are specific nuances when dealing with crypto vs. traditional fiat PSPs that tend to make things easier or harder. It's becoming a real bottleneck when trying to scale quickly, especially as demand for crypto payment options continues to grow. Any practical advice on minimizing delays and maximizing approval rates would be massively appreciated. It feels like every new provider has a slightly different set of hoops to jump through.

5
EAr/psp·by u/eadams·1moDiscussion

Onboarding friction for new crypto payment solutions

Anyone else finding the KYB process for newer crypto payment gateways excessively burdensome lately? It seems some are still figuring out their regulatory comfort zone, leading to multiple rounds of document requests. This is particularly true for businesses operating in higher-risk categories, even if perfectly legitimate. The delays are costing potential early adopters significant time.

6
JAr/psp·by u/joko.aquino·1moQuestion

PSP KYC/KYB Friction and Scalability for Small to Mid-Sized Operators

We're running into persistent friction with PSPs on the KYC/KYB front, specifically as we scale. Initial onboarding is always a pain, lots of back-and-forth, but the real headache starts when transaction volumes increase or we need to add new product lines. It feels like every change triggers a full re-review, and their internal processes are clearly not designed for agile growth. The cost-benefit analysis on switching PSPs every year just to chase better support is getting old. Anyone else experiencing this, and how are you managing it without dedicating a full-time compliance person just to manage the PSP relationship?

12
LKr/psp·by u/limpongsa_kanya·1moDiscussion

KYB สำหรับผู้ให้บริการรับชำระเงินคริปโต ตึงไปไหม

กำลังดู PSP เจ้าใหม่สำหรับรับชำระเงินคริปโตอยู่ครับ มีใครเจอ KYB ที่เข้มงวดเป็นพิเศษบ้างไหม บางรายเรียกข้อมูลยิบย่อยจนรู้สึกว่ามันเกินจำเป็นไปเยอะ ไม่แน่ใจว่าตอนนี้มาตรฐานทั่วไปมันประมาณไหนกันแน่ โดยเฉพาะพวกที่เคลมว่ามี global coverage อ่ะครับ ถ้าเจอดีลดีๆ เรื่องค่าธรรมเนียม แต่ KYB ติดขัดนี่ก็ไปต่อยากจริงๆ

อีกเรื่องคือความน่าเชื่อถือของ liquidity provider เบื้องหลัง บางเจ้าดูดีที่หน้าบ้านแต่เบื้องหลังคลุมเครือ กลัวมีปัญหาเรื่อง payout delay หรือถูก hold เงินระยะยาว เคยเจอประสบการณ์แย่ๆ กันบ้างไหมครับ

0
ASr/psp·by u/ayesha_siddiqui·1moQuestion

PSP Integration: How do you handle varied KYB demands?

We're in the middle of evaluating a couple of new PSPs for our cross-border operations, primarily targeting $EURUSD and $GBPUSD flows, with some limited $USDT exposure on the side. The KYB process has been a real bottleneck. Each provider seems to have a slightly different set of requirements, both for our entity and for the ultimate beneficiary owners, often asking for re-submission of documents already provided to another.

For those of you running multiple PSP integrations, how do you streamline this? Are you maintaining a 'master' set of KYB docs that you then adapt? Or is it a case of just gritting your teeth and going through the motions each time? The inefficiency is starting to impact our deployment timelines, and I'm curious if there's a more elegant solution beyond just dedicating more internal resources to it.

6
TPr/psp·by u/thao_pratama·1moDiscussion

Anyone else finding KYC/KYB a never-ending saga for new payment rails?

We've been looking into expanding our payment options, specifically integrating some of the more niche alternative payment methods for international customers. The goal is to reduce friction at checkout, but honestly, the friction on our end trying to get set up is reaching comedic levels.

It feels like every new PSP has its own unique flavour of 'rigorous' KYC/KYB, each more convoluted than the last. We're talking endless document requests, multiple rounds of 'clarification,' and then waiting weeks only to be told some minor detail on a utility bill from 2019 isn't quite right. It's draining internal resources just to get to the point of discussing rates, let alone actual integration. Is this just the new normal for expanding payment infrastructure, or are we perhaps looking in the wrong places? Any pro tips for streamlining this bureaucratic nightmare? It's making me nostalgic for the good old days of just, you know, plugging in a credit card processor and calling it a day.

0

เรื่องปวดหัวกับ KYB/AML ของ PSP เจ้าใหม่

ช่วงนี้กำลังมองหา PSP สำรองไว้อีกเจ้า เพราะเจ้าหลักเริ่มงอแงเรื่องค่าธรรมเนียมและสปีด แต่พอเริ่มกระบวนการ KYB กับที่ใหม่นี่มันชวนให้หงุดหงิดจริงๆ ไม่ใช่แค่เรื่องเอกสารเยอะนะ แต่มันไปถึงการตรวจสอบข้อมูลเชิงลึกที่บางทีก็งงว่าเกี่ยวอะไรกับธุรกิจผม แถมใช้เวลานานจนเสียโอกาสบางอย่างไปแล้วด้วย ไม่แน่ใจว่าเพื่อนๆ ในฟอรั่มเจอประสบการณ์แบบเดียวกันไหม หรือมีใครเจอ PSP ที่กระบวนการราบรื่นกว่านี้บ้าง ช่วยชี้เป้าหน่อยก็ดี ไม่ได้อยากได้แบบง่ายจนน่าสงสัยนะ แต่อยากได้แบบสมเหตุสมผลน่ะ

0
TAr/psp·by u/takin25395511Thailand·1moQuestion

Onboarding Friction for Crypto Payments

Curious if others are seeing significant friction during KYB for new crypto payment solutions. It seems like a moving target with compliance, and some of these providers are taking weeks to get through basic verification, even for established businesses. This delay is definitely impacting our go-live times and cash flow planning.

0
TOr/psp·by u/torThailand·1moDiscussion

Onboarding & KYB for new prop firms - current landscape

Curious what others are seeing with the wave of new prop firms entering the market. While there's a lot of noise about payout speeds and profit splits, I'm finding the initial KYB and onboarding process to be quite varied in terms of efficiency and scrutiny. Some seem to have it locked down, others are clearly still finding their feet, leading to frustrating delays and multiple document requests. It makes me wonder about their back-end infrastructure and regulatory compliance long-term. Any thoughts on how this impacts overall trust and the ability to scale?

1
TLr/psp·by u/tuan_le·1moQuestion

Onboarding Friction for High-Volume Crypto Merchants

Anyone else hitting major walls with KYB processes when trying to scale crypto payment processing for genuinely high-volume operations? Seems like every PSP is fine with smaller players, but once you're talking $50M+ monthly, the compliance teams suddenly turn into a black hole of endless documentation requests and shifting goalposts, even with pristine financials and regulatory standing.