Hey everyone, wanted to get some thoughts on current broker experiences, particularly with onboarding and the old chestnut, spreads. I've been running some strategies that rely on tight execution, and it's become increasingly apparent how much the underlying infrastructure dictates profitability.
Recently tried to open an account with a new prop firm I was evaluating – their stated spreads on $EURUSD looked fantastic, almost too good. What followed was a multi-week saga of KYC/KYB issues, documents being rejected for minor details, and a general lack of clarity on their end. It felt like they were actively trying to deter new sign-ups, or their process was just woefully inefficient. Eventually got it sorted, but the time cost alone was significant. And once in, the effective spreads were wider than advertised during peak volatility, which, while expected to an extent, still stung given the hassle.
Anyone else experiencing similar friction lately, or found a broker/firm that makes the onboarding process genuinely smooth and transparent, especially when dealing with slightly more complex entity structures? Would be great to hear if anyone's found a sweet spot between competitive spreads, reliable payouts, and an actual human touch on the support side.