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KKby u/kavya_k·5hQuestion

Onboarding Friction for PSPs – Anyone Else Seeing Delays?

Running into some persistent issues with PSP onboarding lately. Specifically, the KYB process seems to be a real bottleneck, even for established entities with clean records. It feels like goalposts are shifting mid-application, or the requested documentation keeps expanding. We're talking weeks of back-and-forth for what used to be a relatively smooth process. This isn't just one provider; seems to be a trend across a few we've engaged with recently, especially those dealing with anything beyond plain vanilla card processing.

Is this a widespread experience? Are there specific types of businesses or payment flows that are experiencing more scrutiny? Wondering if it's regulatory pressure intensifying or if some PSPs are just overwhelmed with applications. The time sink is becoming a significant operational drag, delaying new product launches and market entry.

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