Onboarding Friction for PSPs: Balancing KYC/B and Merchant Experience

We're currently re-evaluating our onboarding flow for new merchants, particularly those in higher-risk categories. The balance between robust KYB checks, adhering to AML/CTF regulations, and providing a smooth, fast merchant experience is a constant challenge. Our current process, while compliant, often leads to significant delays, especially when chasing additional documentation or clarifying business structures.

I'm curious about how others are handling this. Are there specific tech solutions or workflow optimizations that have significantly reduced onboarding time without compromising compliance? We're seeing drop-offs due to perceived friction, which directly impacts our acquisition numbers. Any insights on navigating this trade-off would be appreciated. Payout reliability downstream, once onboarded, is solid, but getting them through the gate is the current bottleneck.