Onboarding Friction for PSPs – How Do You Manage KYC/B for Tier-2+ Geographies?
Been diving deeper into expanding our payment processing capabilities, particularly for merchants targeting what I'd consider tier-2 and tier-3 geographies. We're seeing good demand there, but the KYC/B requirements from potential PSP partners are becoming a real bottleneck. It's not just the standard AML checks; it's the specific documentation required, the varying regulatory interpretations, and often, the lack of digital infrastructure in some of these regions that makes gathering and verifying everything a drawn-out process.
We've got an in-house team dedicated to this, but the sheer volume and complexity, especially with the back-and-forth, is pushing lead times beyond what we'd like. For those of you operating in similar spaces, how are you streamlining this? Are you leaning more on specialized third-party KYC/B solutions, or have you developed robust internal frameworks that handle the nuances of multiple jurisdictions efficiently? I'm particularly interested in strategies that have helped reduce onboarding times without compromising compliance standards. Trying to avoid a situation where the operational overhead eats too much into the potential gains from these markets.