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MDby u/mariam.demir·6dDiscussion

Onboarding friction with new payment rails for APAC

We're exploring integrating a new payment rail for our APAC operations, specifically looking at providers offering robust local bank transfer options in markets like Vietnam and Indonesia. The initial KYB process has been surprisingly clunky with several prospective partners, much more so than expected for established players. Document verification turnaround times are slow, and the communication channels for addressing queries feel disjointed.

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