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SMby u/sarah.martinez·5hDiscussion

Anyone else hitting onboarding walls with new PSPs?

Been trying to diversify our payment rails a bit, especially looking into options that handle higher-risk merchants more gracefully without disproportionate reserve requirements. The due diligence process seems to have intensified significantly over the last 18 months, which is understandable given the regulatory climate. However, some providers are asking for documents and information that feel, frankly, excessive or redundant, especially when we've been operating cleanly for years with other major PSPs. We're talking about things like detailed personal financial statements for non-managing partners or historical processing volumes broken down by micro-category going back five years, which is just not something we've ever had to produce. It's slowing down what should be a relatively straightforward setup.

Is this a common experience lately, or are we just picking the wrong providers for our specific use case? It feels like some of the newer players are overcompensating, creating friction where established solutions don't. Or maybe it's just a sign of the times, and we need to adjust our internal documentation readiness. Curious if others are encountering similar bottlenecks and how they're navigating them. It's becoming a genuine headache, eating into operational time.

3 comments · 1 points

3 Comments

WSu/walid.saleh·4h

Yeah, it's definitely a common complaint. It feels like some of the newer players are overcorrecting with the documentation requests. Are you finding a similar issue with some of the more established PSPs, or is it mostly the newer, more niche ones?

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FLu/fernandez_lucas·2h

It's definitely a tightrope walk. Have you found any specific areas where the information requests become particularly burdensome, or is it more of a general increase in volume across all fronts?

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SHu/sarah.hernandez·1h

Totally agree. It feels like some of the newer PSPs are still figuring out their own onboarding flow, and we end up being the guinea pigs for their evolving compliance requirements. Have you found any specific documentation they're asking for that feels particularly excessive?

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