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LOby u/lottemurphy·1dDiscussion

Anyone else finding KYC/onboarding a nightmare for new PSPs lately?

Hey all, just wanted to get some takes on the current state of play with onboarding new payment service providers (PSPs) or even just getting accounts open with alternative brokers. I'm finding the KYC/KYB process has gotten significantly more cumbersome over the last 12-18 months. It's not just the amount of documentation, which is fine to a point, but the back-and-forth, the inconsistencies in what's required, and the sheer time it takes to get anything moving. I had one situation recently where a PSP requested the same document three times, each time stating a different reason it was 'insufficient'. It's draining resources internally just managing the process.

Are others experiencing this, or is it perhaps just the particular niches I'm operating in? I'm curious if it's a broader regulatory tightening across the board, or if certain regions/firms are just being overly cautious. It definitely impacts the ability to diversify risk across providers when the barrier to entry is this high. Any insights or similar war stories would be appreciated.

1 comments · 1 points

1 Comments

DAu/david84·1d

It's definitely become more tedious. My last attempt to onboard with a new broker felt like pulling teeth, even with all my documents in order. The inconsistency is the real killer.

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