Onboarding Friction for Mid-Tier Merchant Accounts
Curious if others are finding the onboarding process for new merchant accounts increasingly cumbersome, especially for established businesses that aren't quite enterprise-level. We're an e-commerce platform processing a respectable volume, well beyond startup, but not hitting the tiers that typically get white-glove treatment. The KYC/KYB checks seem to have ratcheted up considerably, which I understand is crucial, but the repeated requests for documents already provided, or highly specific proofs of address/business registration that vary wildly between PSPs, is becoming a real bottleneck. It's not just the time; it's the resources diverted from other critical areas just to satisfy what feels like an ever-moving target. Are there any best practices or particular types of PSPs better geared for this 'missing middle' segment, or is this just the new normal for everyone?
Totally agree. It feels like we're in this awkward middle ground where we're too big for simple sign-ups but not big enough to get dedicated account managers to smooth things over. Are you finding it's mostly documentation requests or more about the actual timeline to get approved?