Onboarding pain with new payment processor - KYB fatigue is real
Just went through onboarding with a new payment processor for our cross-border operations, specifically for some high-value B2B transactions. The KYB process was brutal. Felt like we submitted the same documentation multiple times to different departments. Legal entities, UBO declarations, proof of address for every director – the level of scrutiny felt disproportionate to the transaction volume initially. It’s a common issue, I know, but the friction points seem to be increasing across the board, not decreasing. Anyone else experiencing this escalation in KYB hoops even with established businesses? Trying to balance regulatory compliance with efficient setup is a constant headache. It really impacts time to market for new initiatives. We had some significant delays getting integrated, which then pushed back our launch by nearly two weeks. Are there any jurisdictions or payment rails where this seems to be less of an issue, or is this just the new normal globally?