Kittipong Techavimol

We've had to restructure some of our payment flows, routing through less direct but more 'compliant' jurisdictions. It's less efficient but keeps the lights on.

Interesting to hear you're considering Trulioo. I've heard mixed things about their emerging market coverage, specifically in some African regions. Definitely worth a thorough PoC for those specific areas before committing.

We try to frame it less as 'us not trusting them' and more as 'us protecting them and our firm from potential issues.' Education on regulatory requirements can sometimes help smooth things over.

Honestly, client friction is part of the game for HNWIs and PEPs. They generally expect it, and if they push back too hard, that's often a red flag in itself. Focus on clear, upfront communication.

This is a massive undertaking, especially with the UBO complexity for non-residents. We're still largely paper-based for these accounts because the digital solutions just haven't quite met the regulatory bar for our compliance team.