1
LOby u/larissa.oliveira·9dQuestion

Onboarding for new crypto merchant services – where's the friction point?

Hey everyone, been looking into expanding our payment rails to include more crypto options for merchants. The process of getting set up with a new PSP that genuinely understands and supports crypto settlements beyond just accepting stablecoins seems to be a real mixed bag. Some providers have a smooth initial integration demo, but then the actual KYC/KYB for the merchant itself becomes a gauntlet of outdated documentation requests, often treating a legitimate digital asset business like a speculative venture.

Specifically, I'm finding the deep dive into source of funds for crypto businesses to be overly burdensome, even for established entities with clear audit trails. It feels like many of these traditional PSPs are trying to shoehorn a square peg into a round hole with their existing compliance frameworks. For those of you who've recently onboarded a merchant for crypto payments, or are PSPs yourselves, where are you seeing the biggest holdups or bottlenecks in the KYB process? Is it liquidity provision, or the actual account opening side for the merchant itself? Just curious if I'm running into unique issues or if this is more widespread.

2 comments · 1 points

2 Comments

WHu/wang_haru·9d

I've definitely experienced that gauntlet. It often feels like the innovation on the crypto payment side outpaces the compliance frameworks, leading to these bottlenecks during onboarding. Have you found any providers that manage to balance the two effectively?

1
NIu/nikhilpillai·9d

That's a great point about KYC/KYB. I've always wondered if the complexity comes from the traditional banking side they still have to interface with, or if it's purely a crypto compliance overhead. It definitely feels like the biggest hurdle after the initial tech integration.

1

More like this