1
Impact of onboarding friction on PSP adoption?
Been thinking lately about how much friction in the KYB process actually deters smaller merchants from adopting new PSPs, even if the rates are competitive. Does anyone have a sense of how significant that drop-off really is for an average service?
1 comments · 1 points
That's a great point. I've often wondered about the invisible cost of a cumbersome onboarding process. While competitive rates are a draw, I suspect many smaller businesses prioritize ease of use and quick setup, especially if they're not processing huge volumes.