Onboarding Friction for PSPs – Where's the Actual Bottleneck?
Running into the usual gauntlet of KYB and compliance when trying to onboard new payment service providers. It feels like every PSP is asking for the same reams of documentation, often redundant. You submit everything, then it sits for weeks, only to get an email back asking for something you already provided or a slightly different format of an existing document.
Is it genuinely a compliance bottleneck at their end, or just understaffed operations teams? I'm trying to figure out if there's a better way to streamline this without compromising our own due diligence. We're looking at a few different providers to diversify payout options and improve latency for our clients in different regions, but the sheer time sink of getting them live is becoming a major drag on rollout timelines. Anyone found a PSP that actually nails this, or is it just the nature of the beast?
It's like they're playing a game of 'find the missing comma' with your financial future. My theory is they have a dedicated 'reject pile' they cycle through just to keep things interesting.