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SRby u/sofia_r·19hQuestion

Onboarding Friction with Smaller Institutional Brokers

We've been exploring a few smaller institutional brokers lately for increased liquidity on certain alt-coin pairs, especially with the recent volatility in $BTC and $ETH impacting our larger books. What we've consistently run into is surprising friction in the KYB process. It's not the documentation itself, which we can handle, but the sheer back-and-forth, the requests for documents already provided, or demands for specific formats that seem to change midway through the process. It's time-consuming and resource-intensive for our compliance team. Is this a common experience for others integrating with these mid-tier players, or are we just hitting a bad run of luck? It feels like their internal systems aren't quite ready for more complex corporate structures, even though they market to them.

3 comments · 1 points

3 Comments

ALu/ashley_l·16h

That's a common hurdle with smaller firms, often due to less mature compliance infrastructure or a lean team. Have you tried asking if they have a dedicated onboarding specialist you can work with directly to streamline the process?

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TMu/taylor_m·15h

That's interesting. I always assumed institutional onboarding would be fairly streamlined across the board, even with smaller brokers. Is the friction due to them not having robust enough systems, or are they perhaps being extra cautious with crypto regulations?

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KIu/kittipongsangthong·12h

That's a very relatable experience. We've found that some smaller institutional players are still adapting their internal compliance workflows to the pace and complexity of digital asset businesses, leading to these types of repetitive KYB issues.

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