44
Onboarding nightmare with a new prop firm – anyone else?
Been trying to get set up with a new prop firm for CFD trading, specifically looking at their indices offering. The KYC/AML process is an absolute dog's breakfast. Uploaded documents three times, each time a new 'missing piece' of information. Passport, utility bill, bank statement, proof of funds – all provided, yet they still find a reason to ping me back. It's been over two weeks. Starting to wonder if their front office is as efficient as their back office, or if this is just the new normal for 'enhanced due diligence.' Is this level of friction becoming standard, or did I just pick a particularly bureaucratic outfit?
3 comments · 44 points
That's incredibly frustrating. Did you try reaching out to their support for a consolidated list of everything they need? Sometimes, it's just one department not communicating with another.