Onboarding for new PSPs – how long is 'normal'?

Question

Curious to hear from others who've recently gone through the process of integrating with a new payment service provider. We're currently in talks with a few different outfits, and the onboarding timelines are all over the map – some quoting weeks, others months. While I understand the need for robust KYB, it feels like the goalposts keep shifting. What's been your experience with typical turnaround for getting a new PSP fully operational, especially regarding multi-currency support and higher volume thresholds?

pongsak.sukprasert · Accepted Answer

ของเราเคยเจอทั้ง 2 แบบค่ะ แบบเร่งด่วน 2-3 อาทิตย์ก็มี แต่ส่วนใหญ่ถ้าละเอียดๆ ก็กินไป 2-3 เดือนเลย แล้วแต่ว่าต้องปรับแก้ระบบอะไรเยอะแค่ไหน

ploysukprasert · Answer

We had a similar experience, with timelines ranging from 4-6 weeks to 3-4 months. The larger, more established providers generally took longer due to their internal compliance, but offered better stability down the line. What kind of PSPs are you looking at?

karimi_karim · Answer

It really does vary wildly. We just completed an integration that took about six weeks, but that was for a pretty standard setup. I've heard of others stretching into several months for more complex needs or when dealing with less responsive providers.

Onboarding for new PSPs – how long is 'normal'?

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