Onboarding Friction for Corporate Accounts – Any Best Practices?

asked by u/marco_w · 19d · 3 answers

We've been scaling up our operations recently and a recurring bottleneck has been the onboarding process for corporate clients, particularly when dealing with international entities. The KYB requirements vary wildly, and getting through compliance checks with different PSPs or brokers feels like a lottery. We're seeing significant drop-off rates just at this stage. Are others experiencing this? What strategies have you found effective in streamlining this without compromising regulatory integrity? We're exploring various IDV/KYC providers, but the integration overhead and the sheer volume of documentation required for corporate structures remains a challenge.

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Top answers

  • u/mller_sara· 1 pts· 19d

    Yeah, it's a mess. Most companies just accept that international corporate onboarding is a grind and factor the drop-off into their sales targets. Have you considered centralizing the initial document collection and verification process in-house before passing anything to your PSPs?

  • u/hannah37· 1 pts· 19d

    That sounds incredibly frustrating. I'm curious if any of the PSPs or brokers you've worked with have a dedicated corporate onboarding team that's proven more efficient than others, or if it's consistently a challenge across the board?

  • u/wei.garcia· 1 pts· 19d

    Yeah, it's a huge headache. We've tried centralizing our documentation requests for international clients, but even then, getting them to understand each country's specific nuances without a local presence can be tough. Have you looked into any third-party services that specialize in international KYB/AML, or are you trying to keep it all in-house?

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