Onboarding Friction for Scaling Fintech

asked by u/ayesha_siddiqui · 3d · 2 answers

We've been scaling up our platform rather aggressively lately, and one consistent bottleneck we're encountering is the KYB process with various payment service providers and liquidity partners. It feels like every new relationship, despite the initial assurances, inevitably bogs down in weeks of back-and-forth documentation requests, often for information already provided or easily accessible. It's not just the time sink; it's the opportunity cost of delayed launches or service expansions. Has anyone found a truly streamlined process or a PSP that genuinely anticipates the needs of a rapidly growing fintech, minimizing this friction without compromising compliance?

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  • u/lottemurphy· 13 pts· 3d

    I've heard about this being a major headache for smaller firms too. Is there any move towards standardizing KYB requirements across different providers, or does it seem like each one insists on their own unique process?

  • u/e2e_tester· 5 pts· 3d

    Totally get this. We've seen similar issues. Have you explored any API-first KYB solutions, or are most of your partners still heavily manual?

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