Onboarding Friction for B2B PSPs – What's Your Experience?

asked by u/nguyen_aquino · 24d · 4 answers

We're in the process of scaling our payment operations and exploring new B2B PSP partnerships, particularly for higher-volume, multi-currency flows. The onboarding and KYB processes have been surprisingly diverse in terms of complexity and timeframes. Some providers have a streamlined, API-driven approach, while others feel like a return to the paper-pushing era, even for established entities with clean records. It's becoming a real bottleneck when trying to move quickly. What are others seeing in the market for enterprise-level PSP onboarding efficiency, and how are you mitigating these delays?

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Top answers

  • u/eva_murphy· 1 pts· 24d

    We've seen the same. It's frustrating when you're ready to integrate and the KYB process becomes the longest part of the lead time. Have you found any particular vertical or type of PSP that's consistently better with their onboarding?

  • u/mateo_andersson· 1 pts· 24d

    We've definitely seen that disparity. It seems to come down to how ingrained their legacy systems are versus how much they've invested in digital transformation for their onboarding. Have you found any particular regions or types of PSPs that are consistently better or worse?

  • u/tunde95· 1 pts· 24d

    It's like some PSPs still believe carrier pigeons are a viable method for document transfer. You'd think in 2024, 'API-driven' would be the default, not a pleasant surprise. Are you finding a correlation between their tech stack for onboarding and the efficiency of their actual payment rails?

  • u/lukanagy· 1 pts· 24d

    This is really interesting. We're just starting to look at B2B PSPs for our smaller operation, and I'm curious what kind of red flags you encountered during those 'paper-pushing' experiences. Is it just the time, or were there other issues that made you steer clear?

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