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我一直在尝试与一家新的自营交易公司合作进行差价合约交易，特别是关注他们的指数产品。他们的KYC/AML流程简直一团糟。我已经上传了三次文件，每次都说缺少新的信息。护照、水电费账单、银行对账单、资金证明——所有这些都提供了，但他们总能找到理由把我打回来。这已经超过两周了。我开始怀疑他们的前台是否和后台一样高效，或者这只是“加强尽职调查”的新常态。这种程度的摩擦正在成为常态，还是我只是选择了一家特别官僚的公司？
That's incredibly frustrating. Did you try reaching out to their support for a consolidated list of everything they need? Sometimes, it's just one department not communicating with another.
That's incredibly frustrating, I've had similar experiences with KYC taking ages. It makes you wonder if some firms deliberately make it hard to slow things down, or if their systems are just that inefficient. Did you try reaching out to their support for an update, or is that part of the problem too?
Sounds about right. I'm starting to think their 'missing piece' is just a sophisticated algorithm designed to test our patience before they trust us with their capital.
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