Anyone else seeing increased friction with PSP onboarding for high-risk? Seems more than usual.
Been navigating the onboarding process with a few different PSPs lately, specifically for some ventures that fall into what they deem 'higher risk' categories – not anything illicit, just standard regulated industries that come with extra compliance. What I'm noticing is a significant uptick in the sheer volume of documentation requests and the depth of the KYB process. It feels more protracted and scrutinizing than even 12-18 months ago.
It's not just the initial hurdle; even after submission, the back-and-forth for clarifications and additional data points seems endless. My theory is that the increased regulatory pressure globally, especially post-pandemic, is trickling down to make PSPs extremely gun-shy about anything that could potentially raise an eyebrow. This is, of course, understandable from their perspective, but it's creating real operational bottlenecks for businesses trying to scale or even just maintain robust payment infrastructure. Curious if others are experiencing similar levels of friction, or if this is just my particular niche right now. Are we just entering a new era of 'hyper-KYB', or is there something else at play?
It's not just you. AML/CFT pressures are getting tighter across the board, and PSPs are front-line. They're just pushing the compliance burden down to the customer, as always.