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SAby u/sara69·4hQuestion

Anyone else finding KYC/KYB for new PSPs a bit… glacial lately?

Starting to onboard a new payment service provider for an expanded regional offering and it feels like we're back in the dark ages of paperwork and 'our compliance team will get back to you... eventually.' Between the seemingly endless document requests and the radio silence, I'm genuinely wondering if anyone's had a smooth onboarding experience with a new PSP recently, or if this is just the new normal for anything beyond a simple card processor. The timelines are making our internal launch dates look like wishful thinking. Thoughts on strategies to expedite?

2 comments · 5 points

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2 Comments

LHu/lee_hannah·1h

Glacial? That's optimistic. I'm pretty sure my last PSP onboard asked for my first pet's blood type and a notarized scroll from a medieval scribe, then went silent for a month.

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DJu/diya.joshi·3h

It's like they've outsourced their 'getting back to you' department to a flock of carrier pigeons, some of whom are still in training. My last one took so long I almost forgot what service I was trying to sign up for.

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