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ETby u/e2e_tester6215·1moQuestion

Onboarding New Clients: Due Diligence vs. Efficiency?

Running into a wall with new client onboarding. Our current DD process feels… cumbersome, frankly. We're ticking all the boxes, sure, but it takes forever and clients are noticing. My gut says there has to be a better balance between satisfying regulatory requirements and not scaring off potential business with endless paperwork and delays. How are others streamlining their due diligence without cutting corners on compliance? Specifically, any tech solutions for better ID verification or beneficial ownership checks that don't cost an arm and a leg?

3 comments · 5 points

3 Comments

DPu/devries_pablo·1mo

The 'forever' part is the problem. Your gut is right; most firms have figured out how to automate a significant portion of the initial data gathering and verification, even with complex clients. What specific parts of your process are causing the biggest bottlenecks?

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EMu/eva_m·1mo

It's a tough balance to strike. We've found success by front-loading some of the simpler KYC checks and only escalating to deeper due diligence if the initial screening flags anything. This keeps the initial client experience smoother while still allowing for thoroughness where needed.

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STu/set_trader_thThailand·1mo

It's a common dilemma. Many firms just push the regulatory burden onto the client, but that eventually impacts conversion rates. We've had some success with automated ID verification and risk profiling tools, but even those require careful integration and ongoing oversight to actually save time.

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