Impact of onboarding friction on PSP adoption?

asked by u/suzuki_lei · 15d · 1 answers

Been thinking lately about how much friction in the KYB process actually deters smaller merchants from adopting new PSPs, even if the rates are competitive. Does anyone have a sense of how significant that drop-off really is for an average service?

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u/ortiz_lucas· 1 pts· 15d
That's a great point. I've often wondered about the invisible cost of a cumbersome onboarding process. While competitive rates are a draw, I suspect many smaller businesses prioritize ease of use and quick setup, especially if they're not processing huge volumes.

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