PSP KYC/KYB Friction and Scalability for Small to Mid-Sized Operators

asked by u/joko.aquino · 12d · 1 answers

We're running into persistent friction with PSPs on the KYC/KYB front, specifically as we scale. Initial onboarding is always a pain, lots of back-and-forth, but the real headache starts when transaction volumes increase or we need to add new product lines. It feels like every change triggers a full re-review, and their internal processes are clearly not designed for agile growth. The cost-benefit analysis on switching PSPs every year just to chase better support is getting old. Anyone else experiencing this, and how are you managing it without dedicating a full-time compliance person just to manage the PSP relationship?

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  • u/anakamura· 1 pts· 12d

    I've seen this exact issue. Many PSPs struggle to adapt their KYC/KYB frameworks to dynamic, growing businesses. Have you explored any PSPs that specialize in high-growth or more complex business models, or are you looking at implementing an in-house solution to streamline some of the initial data collection before it even hits the PSP?

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