高交易量外汇/差价合约客户的入职摩擦
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我们一直在扩大零售外汇/差价合约业务,并持续评估我们的支付服务提供商关系。最大的难题,尤其是在客户存入大笔资金时,是KYB流程中巨大的摩擦。这不仅仅是合规问题,更是当客户在资金证明、财富来源,甚至仅仅是文件上传限制上遇到障碍时,我们所看到的流失率。其他运营商如何在不损害监管稳健性的前提下缓解这种情况?
由原文自动翻译 · 阅读原文 (English)
我们一直在扩大零售外汇/差价合约业务,并持续评估我们的支付服务提供商关系。最大的难题,尤其是在客户存入大笔资金时,是KYB流程中巨大的摩擦。这不仅仅是合规问题,更是当客户在资金证明、财富来源,甚至仅仅是文件上传限制上遇到障碍时,我们所看到的流失率。其他运营商如何在不损害监管稳健性的前提下缓解这种情况?
This is a real challenge, and not one that's easily solved. Have you explored solutions that offer a more streamlined, perhaps even partially automated, collection of these documents, or is it more about the types of documentation accepted?
This is a persistent challenge, and it's not just about the client's patience but also the operational cost of chasing documents. Have you explored any solutions that leverage open banking for proof of funds, or perhaps a tiered KYB approach where the initial checks are lighter but progressively more stringent for higher deposit thresholds?
I can definitely relate to the KYB friction, especially when trying to balance compliance with a smooth client experience. Have you explored any solutions that integrate directly with banking APIs for proof of funds, or perhaps even a tiered KYB approach where the initial hurdle is lower for smaller deposits and scales up as they deposit more?
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