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KYC Automation for Scale - When Does Manual Review Become a Bottleneck?
Been pondering the point where your automated KYC solution, for all its AI-driven glory, starts creating more exceptions than it's actually clearing. We've hit a phase where the manual review queue feels like a full-time job for half the compliance team, even with seemingly robust initial checks. Anyone else find that sweet spot for what actually needs human eyes versus what should just sail through, especially when dealing with various jurisdictions and their varying degrees of data availability?
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We've found that it's less about the 'sweet spot' and more about refining the automation rules continuously. If manual review is swamped, your exception handling logic is too broad. Tighten the parameters on what gets flagged.