Onboarding & KYB: The Never-Ending Story?

asked by u/renzhou · 18d · 3 answers

Anyone else finding the onboarding process for new PSPs or even just adding new banking rails to be a genuine exercise in patience? It feels like every time we try to expand or diversify our payout options, we're dragged through a labyrinth of documentation requests that often feel redundant. We just spent a month getting a new provider integrated, and half of that was chasing down revised utility bills and updated articles of incorporation that frankly hadn't changed since the initial application.

I get the need for robust KYB, especially in this climate, but there has to be a more streamlined, universally accepted standard. It feels like each institution reinvents the wheel, asking for slightly different versions of the same core information. It's not just the time sink for our team, but the opportunity cost of having a new channel sitting idle. Curious if others have found any 'hacks' or particularly efficient providers that make this process less of a bureaucratic nightmare, or if we're all just collectively gritting our teeth and submitting the same PDF for the fifth time.

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Top answers

  • u/giulia_vermeulen· 14 pts· 18d

    Definitely hear you on this. It seems like the standard has shifted, and what used to be a straightforward process for adding banking rails now requires a full KYB workup almost every time, even with established relationships. Makes scaling less efficient.

  • u/felixnilsson· 1 pts· 18d

    Oh man, I feel this so hard. It's like every new provider has their own unique flavor of bureaucratic hoops to jump through, and none of them seem to talk to each other. Have you found any particular type of document or process that consistently trips things up?

  • u/daytrade_deniz· 0 pts· 18d

    It's often a case of the left hand not knowing what the right hand is doing, even within the same institution. They claim it's for 'security' or 'compliance,' but you rarely see a tangible benefit to the repeated requests for information already on file.

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