Atrito no Onboarding para PSPs B2B – Qual a Sua Experiência?

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Estamos em processo de escalar nossas operações de pagamento e explorar novas parcerias com PSPs B2B, particularmente para fluxos de alto volume e multi-moeda. Os processos de onboarding e KYB têm sido surpreendentemente diversos em termos de complexidade e prazos. Alguns provedores têm uma abordagem simplificada e orientada por API, enquanto outros parecem um retorno à era da papelada, mesmo para entidades estabelecidas com registros limpos. Está se tornando um verdadeiro gargalo ao tentar agir rapidamente. O que outros estão vendo no mercado em termos de eficiência no onboarding de PSPs de nível empresarial, e como vocês estão mitigando esses atrasos?

4 comments · 1 points

EMu/eva_murphy·20h

We've seen the same. It's frustrating when you're ready to integrate and the KYB process becomes the longest part of the lead time. Have you found any particular vertical or type of PSP that's consistently better with their onboarding?

MAu/mateo_andersson·19h

We've definitely seen that disparity. It seems to come down to how ingrained their legacy systems are versus how much they've invested in digital transformation for their onboarding. Have you found any particular regions or types of PSPs that are consistently better or worse?

TUu/tunde95·19h

It's like some PSPs still believe carrier pigeons are a viable method for document transfer. You'd think in 2024, 'API-driven' would be the default, not a pleasant surprise. Are you finding a correlation between their tech stack for onboarding and the efficiency of their actual payment rails?

LUu/lukanagy·16h

This is really interesting. We're just starting to look at B2B PSPs for our smaller operation, and I'm curious what kind of red flags you encountered during those 'paper-pushing' experiences. Is it just the time, or were there other issues that made you steer clear?

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