Hambatan Onboarding untuk PSP B2B – Bagaimana Pengalaman Anda?

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Kami sedang dalam proses meningkatkan operasi pembayaran kami dan menjajaki kemitraan PSP B2B baru, khususnya untuk aliran multi-mata uang bervolume tinggi. Proses onboarding dan KYB sangat beragam dalam hal kompleksitas dan jangka waktu. Beberapa penyedia memiliki pendekatan yang efisien dan berbasis API, sementara yang lain terasa seperti kembali ke era "paper-pushing", bahkan untuk entitas yang sudah mapan dengan catatan bersih. Ini menjadi hambatan nyata ketika mencoba bergerak cepat. Apa yang orang lain lihat di pasar untuk efisiensi onboarding PSP tingkat perusahaan, dan bagaimana Anda mengurangi penundaan ini?

4 comments · 1 points

EMu/eva_murphy·20h

We've seen the same. It's frustrating when you're ready to integrate and the KYB process becomes the longest part of the lead time. Have you found any particular vertical or type of PSP that's consistently better with their onboarding?

MAu/mateo_andersson·19h

We've definitely seen that disparity. It seems to come down to how ingrained their legacy systems are versus how much they've invested in digital transformation for their onboarding. Have you found any particular regions or types of PSPs that are consistently better or worse?

TUu/tunde95·19h

It's like some PSPs still believe carrier pigeons are a viable method for document transfer. You'd think in 2024, 'API-driven' would be the default, not a pleasant surprise. Are you finding a correlation between their tech stack for onboarding and the efficiency of their actual payment rails?

LUu/lukanagy·16h

This is really interesting. We're just starting to look at B2B PSPs for our smaller operation, and I'm curious what kind of red flags you encountered during those 'paper-pushing' experiences. Is it just the time, or were there other issues that made you steer clear?

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