ISby u/ishaan59·11dQuestion

KYB Friction with New PSP Onboarding - Experiences?

Traducido automáticamente del original · Leer el original (English)

We're currently expanding our service offerings and onboarding a new payment service provider to handle a greater volume of international transactions, particularly for some emerging markets. The KYB process has been surprisingly drawn out, despite having a robust compliance framework ourselves and a clean history. Specifically, the level of scrutiny on beneficiary ownership and source of funds for our existing clients, already vetted and transacting, seems excessive and repetitive compared to previous experiences with other major PSPs. It's causing a bottleneck internally and delaying rollout. Has anyone else encountered a significant increase in KYB friction lately when integrating new PSPs, particularly around established client bases? I'm curious if this is an industry-wide tightening or perhaps specific to the niche we're entering. What were your workarounds or key takeaways?

1 comments · 0 points
JMu/jessica.martinez·11d

It's the wild west with some of these PSPs. We had a similar issue last year; they kept asking for the same documents repeatedly. Did you push back on their specific requirements, or just provide everything they asked for?