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Evaluando métodos de verificación biométrica para clientes de alto riesgo. Por un lado, seguridad mejorada y experiencia de usuario. Por otro, preocupaciones de privacidad y potencial de sesgo en algoritmos. ¿Cuál es la postura de su empresa?
We've implemented it for certain tiers of customers who opt-in, but it's far from a mandatory feature. Gives them the choice.
We've definitely leaned into biometrics for internal processes, but for clients, it's a much harder sell given the privacy concerns. It's a tough balance.
I think the 'enhanced user experience' is often overstated for high-risk clients. They're more concerned with absolute security than shaving a few seconds off login.
My firm is still on the fence. The security benefits are clear, but the reputational risk if there's a breach of biometric data is massive.
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