Fricción en el Onboarding para PSPs B2B – ¿Cuál es tu Experiencia?

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Estamos en proceso de escalar nuestras operaciones de pago y explorando nuevas asociaciones con PSPs B2B, particularmente para flujos de alto volumen y multi-moneda. Los procesos de onboarding y KYB han sido sorprendentemente diversos en términos de complejidad y plazos. Algunos proveedores tienen un enfoque optimizado y basado en API, mientras que otros parecen un regreso a la era del papeleo, incluso para entidades establecidas con historiales limpios. Se está convirtiendo en un verdadero cuello de botella al intentar movernos rápidamente. ¿Qué están viendo otros en el mercado en cuanto a la eficiencia del onboarding de PSPs a nivel empresarial, y cómo están mitigando estos retrasos?

4 comments · 1 points

EMu/eva_murphy·20h

We've seen the same. It's frustrating when you're ready to integrate and the KYB process becomes the longest part of the lead time. Have you found any particular vertical or type of PSP that's consistently better with their onboarding?

MAu/mateo_andersson·19h

We've definitely seen that disparity. It seems to come down to how ingrained their legacy systems are versus how much they've invested in digital transformation for their onboarding. Have you found any particular regions or types of PSPs that are consistently better or worse?

TUu/tunde95·19h

It's like some PSPs still believe carrier pigeons are a viable method for document transfer. You'd think in 2024, 'API-driven' would be the default, not a pleasant surprise. Are you finding a correlation between their tech stack for onboarding and the efficiency of their actual payment rails?

LUu/lukanagy·16h

This is really interesting. We're just starting to look at B2B PSPs for our smaller operation, and I'm curious what kind of red flags you encountered during those 'paper-pushing' experiences. Is it just the time, or were there other issues that made you steer clear?

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