Trustpilot
Checked 2026-08-01
Recurring concerns: Negative experiences with payment issues · Numerous complaints about fees and withdrawals
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Community summary
FXTM is a leading global trading broker specializing in leveraged trading with access to more than 1,000 markets including forex, commodities, metals, stocks, indices, cryptocurrencies, futures, and ETFs. Strong presence in Europe, Middle East, Africa, Asia and Latin America.
Traderforum research review
In-depth FXTM review (2026-08-01)
Written by Traderforum research from official FXTM documentation and source-checked pages. This editorial analysis is independent of member reviews and does not affect stars, review counts or community rank.
Overview
FXTM (ForexTime), operating under parent company Exinity Limited, is an established forex and CFD broker founded in 2011. The company holds multiple global regulatory licences including the Financial Conduct Authority (FCA) in the UK, Financial Services Commission (FSC) of Mauritius with licence C113012295, and the Financial Sector Conduct Authority (FSCA) in South Africa. FXTM provides access to over 1,000 trading instruments spanning forex, commodities, metals, stocks, indices, cryptocurrencies, futures, and ETFs. The broker operates a comprehensive multi-platform ecosystem featuring MetaTrader 4, MetaTrader 5, and a proprietary mobile application for diverse trading styles. The company serves a diverse global client base across multiple regions and time zones, supporting traders in various jurisdictions. FXTM positions itself as a platform suitable for both novice and experienced traders, offering comprehensive educational resources, multiple account tiers accommodating different trading objectives and risk profiles, and dedicated risk management tools. The broker's market position emphasises accessibility, education, and competitive trading conditions for retail and active traders.
Platforms & tools
FXTM offers MetaTrader 4 and MetaTrader 5 as its primary trading platforms, available on desktop, web, and mobile environments. Additionally, the broker provides a dedicated FXTM mobile application with real-time trading signals and one-tap execution capability. The MT4 platform is designed for forex and CFD traders seeking a stable, feature-rich environment, whilst MT5 provides advanced charting, more order types, and multi-asset functionality. The FXTM web trader platform enables browser-based access without installation, useful for traders avoiding software downloads. All platforms support expert advisors and algorithmic trading strategies for automated trading. The broker provides daily market analysis, weekly trade ideas, technical research tools, and economic calendars accessible through its academy and community channels. Mobile applications are available for both iOS and Android with synchronised account management. Order types include market, limit, and stop orders with customisable parameters.
Costs & fees
FXTM's cost structure varies by account type to suit different trading objectives. The Advantage account offers spreads from 0.0 pips with commissions starting from $3.50 per standard lot. The Advantage Plus account eliminates commission charges but features spreads from 1.5 pips, targeting longer-term position traders. The Advantage Stocks account offers commission-free US stock trading with mid-level spreads. Swap rates apply to overnight positions across all accounts, though swap-free Islamic accounts are available. The broker does not charge account maintenance, inactivity, or deposit fees according to official documentation. Withdrawal processing does not incur FXTM fees, though third-party payment processors may impose charges. FX conversion fees apply where applicable for multi-currency transactions. Competitive analysis indicates spreads and commissions are reasonably priced but not among the lowest available in the industry relative to premium ECN brokers.
Safety & regulation
FXTM operates under multiple regulatory jurisdictions providing multi-layer oversight. The company's parent, Exinity Limited, holds an Investment Dealer licence from the FSC Mauritius (licence C113012295) authorising investment dealing and CFD provision. Additional regulation includes the FCA in the UK (regulatory references 777911 and 600475) and FSCA in South Africa (FSP number FSP46614). The broker maintains client fund segregation in top-tier banks separate from company assets, with funds held in segregated omnibus accounts in client names. Specific investor compensation scheme details and negative balance protection coverage are not explicitly disclosed on the main website. The broker claims SSL encryption and compliance with financial regulations. Notably, FXTM voluntarily renounced its CySEC Cyprus licence in December 2023, shifting to offshore regulation. No recent regulatory sanctions or material corporate incidents are documented in public records as of 2026.
Accounts & funding
FXTM supports account opening with a standard minimum deposit of $200, though specialist accounts offer lower entry points: the Edge account requires $50 minimum, and the Micro account $10. The account opening process involves email verification and identity documentation submission for KYC compliance. Acceptable identification includes passports, driving licences, and national identification documents. Deposit methods include bank transfers via SWIFT, debit and credit cards (Visa, MasterCard, Maestro), e-wallets (Skrill, Neteller, Perfect Money, Qiwi), and cryptocurrencies (Bitcoin, Ethereum, Litecoin). Withdrawal processing times vary by method: card withdrawals typically process within 1-2 business days, bank transfers 3-5 business days. FXTM does not charge withdrawal fees, though third-party providers may impose charges. Base currencies available include USD, EUR, GBP, and AED for UAE clients. Official statements indicate deposits without additional verification are processed instantly.
Service & reputation
FXTM operates customer support Monday to Friday 24 hours, with weekend hours Saturday 11:00–16:00 and Sunday 12:00–20:00 (GMT+2/GMT+3). Multiple contact channels include live chat, email, telephone (+44 20 3734 1025), and instant messaging via Telegram and WhatsApp. Language support covers major global languages. The proprietary FXTM Academy offers free educational content including video tutorials, live webinars, written trading guides, and daily market analysis. Community sentiment from aggregator platforms shows mixed experiences. Trustpilot ratings average 3 out of 5 stars with recurring complaints about payment processing delays and withdrawal issues, though some users report satisfaction with educational materials and platform stability. Forex Peace Army shows 2.21 rating from 169 reviews, noting mixed execution experiences and support responsiveness.
Strengths
- Multiple global regulatory licences (FCA, FSC, FSCA) provide reasonable jurisdictional oversight.
- Spreads from 0.0 pips available on Advantage account for cost-conscious traders.
- Over 1,000 trading instruments including forex, commodities, stocks, crypto, and ETFs.
- Free FXTM Academy with video tutorials, webinars, and daily market analysis for education.
- Low minimum deposits on specialist accounts (Edge $50, Micro $10) suited to beginners.
- Multiple account types designed for different trading styles and experience levels.
- Supports Islamic accounts and swap-free trading options for Shariah-compliant traders globally.
- Available on MT4, MT5, web, and mobile platforms with expert advisor support.
Weaknesses
- Trustpilot rating of 3 out of 5 with recurring complaints about withdrawal delays.
- Recent voluntary CySEC licence renunciation raises questions about regulatory footprint.
- Spreads and commissions not among the lowest relative to ECN/premium competitors.
- Payment processing issues reported across multiple community review platforms.
- Limited stock CFD selection (173 total) compared to larger brokers.
- Support available weekends only until 4 PM or 8 PM, not 24/5 like competitors.
Research verdict
FXTM represents a moderately regulated global broker suited primarily for educational-focused retail traders and those seeking multi-instrument access. The breadth of trading instruments and account variety offer flexibility, whilst the FCA and FSC regulatory framework provides reasonable safeguards. However, the broker is not optimal for cost-conscious scalpers—whilst spreads from 0.0 exist, typical quoted spreads and commissions are competitive rather than leading-edge. Community feedback indicates withdrawal and payment processing delays remain a recurring concern across multiple platforms, suggesting operational friction in fund management processes. The platform is most appropriate for long-term learners and traders prioritising educational resources over pure cost minimisation. Traders requiring fastest execution or tightest industry spreads should compare alternative brokers. The recent CySEC licence renunciation warrants ongoing monitoring for future regulatory developments and operational changes.
Best forEducational traders new to forex/CFDsTraders seeking diverse asset class accessIslamic/Shariah-compliant account seekersLong-term position traders on Advantage Plus account
Research sources (13)
- https://www.fxtm.com
- https://www.fxtm.com/en/about-us
- https://www.fxtm.com/en/about/licensed-broker/
- https://www.fxtm.com/en/trading/platforms
- https://www.fxtm.com/en/trading/accounts/
- https://www.fxtm.com/en/trading/terms/fees/
- https://www.fxtm.com/en/trading/terms/deposits-withdrawals/
- https://www.fxtm.com/en/learn/
- https://www.fxtm.com/en/support
- https://www.trustpilot.com/review/fxtm.com
- https://www.forexpeacearmy.com/forex-reviews/9209/fxtm-review-forextime
- https://www.asktraders.com/broker-reviews/fxtm/
- https://fxscouts.com/broker/fxtm/
Broker specification
Markets, costs, accounts and operations
Source-attributed product facts checked 2026-08-01. Terms can vary by legal entity, account type and client jurisdiction; verify the linked official documents before opening an account.
Forex & CFDStocks & ETFsCrypto accessFutures & OptionsMulti-Asset
Minimum deposit
Varies by account type
Spread from
0.0 pips
Commission from
$3.5 per lot
Maximum leverage
Up to 1:3000
Markets & instruments
- Asset classes
- CFDs · Commodities · Crypto · ETFs · Forex · Funds · Futures · Indices · Options · Stocks
- Execution model
- STP
- Client types
- retail
Platforms & accounts
- Platforms
- MT4 · MT5
- Account types
- Advantage · Advantage Plus · Advantage Stocks · Practice · Micro
- Base currencies
- USD · EUR
Funding
- Deposit methods
- Credit Card · Debit Card · Bank Wire · E-Wallet
- Withdrawal methods
- Bank Wire · E-Wallet · Credit Card
Support
- Channels
- Email · Phone · Live Chat · WhatsApp
- Languages
- Multiple languages supported
- Hours
- Business hours with multilingual support
Account capabilities
Demo account
Islamic account
Copy trading
Negative balance protection
Key features
- Spreads from 0.0 pips
- Ultra-low commissions
- Lightning-fast execution
- Over 1,000 markets
- Free educational resources
- FXTM Rewards program
Fees and trading costs
Spreads from 0.0 pips; commission from $3.5 per lot; varies by account type
Investor protection
Regulated broker with segregated client funds
Public evidence
Trader reviews (0)
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Share specific facts about deposits, execution, withdrawals, fees and support.
Source-attributed research
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Aggregates and recurring themes are paraphrased from the linked public source. They are not Traderforum member reviews and do not control the community ranking.
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Formal record
Complaints (0)
No formal complaints on record.